Case Study: Newark and Sherwood Homes achieves faster document access and better tenant service with M-Files

Housing service provider transforms staff productivity and improves tenant experience with M-Files

Newark & Sherwood Homes is a not‑for‑profit landlord and housing services provider in the UK, managing over 5,500 properties with 140+ staff. As the organisation grew, its reliance on network drives and folder structures led to duplicate files, no version control and long search times—staff sometimes spent half a day locating documents—putting service levels and reputation at risk.

Implementing M‑Files’ metadata‑driven platform (with no disruptive migration) unified content across systems, enabled fast searches by property, project or document type, and used templates to ensure consistency. The result: hours saved searching, better collaboration and faster tenant responses, improved invoicing through linked systems like Careline, and ongoing plans to automate certificate renewals to support regulatory compliance.

Newark and Sherwood Homes

Kristin McIntosh

Project Research Officer