Case Study: City of Fremantle achieves streamlined document management and information governance with M-Files

City of Fremantle Transforms Document Management and Information Governance With M-Files and Cadmus Consulting

The City of Fremantle, a local government in Western Australia serving about 30,000 residents with 450 staff, was overwhelmed by paper-heavy processes for planning and building applications. Documents were scanned, reprinted and stored across multiple silos, making it hard to find the latest records, meet seven‑year retention requirements, and retain institutional knowledge.

Partnering with Cadmus Consulting, the City migrated its entire archive to M‑Files in under 12 months and switched all 450 users at go‑live, delivering a secure, metadata-driven platform with mobile access. The solution consolidated records, improved search and compliance, drove strong user adoption and efficiency (including remote work), and set the stage for further integration with Esri to streamline property-based workflows.

City of Fremantle

Joel Hurst

IT Manager