Case Study: Pediatric Home Service achieves streamlined document control, compliance and audit management with M-Files

Case Study: Pediatric Home Service Simplifies Document Control, Compliance and Audit Management Processes with M-Files

Pediatric Home Service, a St. Paul, Minnesota–based pediatric home care provider with more than 25 years’ experience, supports medically complex children at home and must meet strict Joint Commission regulations. The organization struggled with document control and approval: files were siloed on an intranet accessible to only one person, approvals were paper‑based and manual, remote staff couldn’t participate, and thousands of educational and marketing materials needed plain‑language compliance and version control to avoid outdated or noncompliant use.

Pediatric Home Service implemented M‑Files to centralize content, enable advanced search and remote access, automate approval workflows, enforce permissions, and track version history with an auditable trail. The change streamlined approvals, eliminated use of outdated materials, produced significant time savings and productivity gains, and simplified audit management—helping the organization maintain compliance with no non‑compliance incidents.

Pediatric Home Service

Rick Mueller

IT Manager