Case Study: Meals on Wheels South Australia achieves $50,000 annual savings and streamlines volunteer payments with M-Files

Case Study: Meals on Wheels

Meals on Wheels South Australia is a non-profit that has delivered 50 million meals since 1954 and now serves 4,300 meals daily across 84 branches with about 7,000 volunteers. Operating across a vast, sparsely populated state created logistical headaches: cash-based volunteer reimbursements, faxed invoices, limited internet at remote sites, and security and compliance risks tied to decentralized financial processes.

Working with Advance Business Consulting, MoWSA deployed M-Files to digitize invoices, automate workflows and securely store payment and compliance data, enabling direct-credit reimbursements and mobile access for remote staff. The changes tightened security and compliance, eliminated branch bank accounts and manual cash handling, improved efficiency and collaboration across distances, and delivered about $50,000 in annual savings.

Meals on Wheels

David Smith

Executive Manager of Corporate Services