Case Study: Hotel Schweizerhof Zürich achieves faster customer service and centralized paperless document management with M‑Files

Case Study - Hotel Schweizerhof Bern AG

Hotel Schweizerhof Zürich, a historic hotel opposite Zurich’s main station with about 30,000 overnight stays per year, struggled with a high volume of paper-based contracts, invoices and event documents. Fragmented filing consumed space, made searches time‑consuming and prevented staff across departments from accessing information quickly, hampering fast, reliable customer service.

Working with M‑Files and integration partner Graphax, the hotel digitized and centralized all documents into a metadata-driven system that serves as a single source of truth. The implementation delivered near-complete process digitization, paperless filing, single‑click access to customer documents, faster cross-department collaboration, reduced workload and storage needs, shorter onboarding and noticeably improved customer service.

Hotel Schweizerhof

Andreas Stöckli

General Manager