Case Study: Federal Realty Investment Trust achieves instant lease access and streamlined workflows with M-Files

Case Study: Federal Realty

Federal Realty Investment Trust is a Maryland-based REIT managing 105 properties, roughly 3,300 tenants and 25 million sq. ft., with about 320 employees working across multiple cities. Faced with an unpopular, outdated document system (ApplicationXtender), the company struggled to find and manage thousands of lease files—over 3,300 active leases plus archived records—amounting to more than 50,000 documents, and needed a more user-friendly, collaborative solution that could integrate with existing systems.

Working with Imagex, Federal Realty migrated to M-Files, leveraging metadata, Salesforce integration and automated workflows so signed leases are instantly accessible and trigger task notifications for tenant coordinators and lease administrators. The change streamlined document discovery and processes, improved cross-office collaboration and efficiency, and made lease information consistently and quickly available across the organization.

Federal Realty Investment Trust

Porter Bellew

Chief Information Officer and Vice President