Case Study: Samsung reduces work-related stress and expands proactive mental health support with Lyra Health

Samsung improves mental health access in 1 day with Lyra Health

The customer, Samsung, faced the challenge of supporting its high-performing R&D engineers and sales teams in environments with a constant risk of burnout and work-related stress. Their traditional employee assistance program (EAP) was limited, and they needed a high-quality, accessible mental health care solution that would resonate with their tech-forward workforce. To address this, Samsung partnered with the vendor Lyra Health.

The solution implemented by Lyra Health provided fast, high-quality mental health care, supported by a cultural shift led by executives who modeled its use. Samsung also built a proactive, multi-channel communications drumbeat to drive engagement. The results were significant, with work-related stress claims dropping dramatically. Lyra achieved a 98.5% member retention rate with their first provider and a 96.5% member satisfaction rate, with appointments available within one day.

Samsung