Case Study: Salesforce simplifies business travel and reduces costs with Lyft Business

How Salesforce simplifies business travel, engages employees, and reduces costs

Salesforce, the global CRM leader, needed a better way to manage business travel for about 15,000 U.S. employees. As its workforce grew younger and more mobile, the company wanted to improve traveler convenience and satisfaction, reduce costs and complexity, and give employees a travel experience that was easier to manage and less stressful. Lyft Business was chosen to help solve these ground transportation challenges.

With Lyft Business, Salesforce uses Business Profiles to simplify payment and expensing, while real-time ride tracking supports duty of care and Business Rewards help engage travelers. The result has been a traveler-centric program that improves convenience and trust, boosts employee satisfaction, and reduces ground transportation costs by 30% or more. Lyft Business also helped Salesforce better support employee safety and productivity on the road.

Salesforce

Ryan Pierce

Senior Travel Manager for the Americas