Case Study: Blossoms Healthcare achieves 85% net profit gain and 20% more appointments with Lumeon

Personalizing care pathways for Blossoms Healthcare

Blossoms Healthcare, a UK provider with five sites offering GP appointments, travel clinics, health assessments and corporate wellness, struggled to deliver consistent, personalized care because each site used different manual processes. They faced booking gaps, cross-site scheduling issues, missed pathology follow-ups and difficulty meeting SLAs, so they partnered with Lumeon and adopted Lumeon's Care Pathway Management (CPM) platform to standardize and automate end-to-end patient workflows.

Using Lumeon CPM, Blossoms implemented tailored digital pathways, integrated lab reporting and online booking/APIs, automated reminders and a smart scheduling engine to optimize diaries across sites. The Lumeon solution cut lab turnaround from hours to minutes, centrally manages 400+ health plans, delivered 20% more available appointments, helped capture over 99% of lost income and supported an 85% increase in net profit while maintaining headcount.

Blossoms Healthcare

Magnus Kauders

Chief Executive Officer