Case Study: NYC Health + Hospitals reduces no-shows and launches remote COVID-19 monitoring with Lumeon

NYC Health + Hospitals cuts no-shows 29% and launches COVID-19 monitoring in 7 days with Lumeon

NYC Health + Hospitals, the largest public health care system in the U.S., faced challenges with high patient no-show rates and an overwhelmed emergency department capacity at the onset of the COVID-19 pandemic. To address these operational inefficiencies and improve the patient experience, they partnered with Lumeon to implement its automated care journey platform.

Lumeon built an integrated appointment reminder system that reduced no-shows by 29% and projected $18.2M in annual revenue savings. Furthermore, Lumeon rapidly launched a COVID-19 remote home monitoring solution within seven days, which freed up vital emergency department capacity and provided a safety net for patients at home via simple text message interactions.

NYC Health + Hospitals