Case Study: Non-Profit Healthcare Company achieves 47% faster appointment generation and improved scheduling and patient engagement with Lumeon

CRM automation, contact center management and advanced scheduling

Non-Profit Healthcare Company, a large not-for-profit healthcare provider serving hundreds of corporate contracts, faced inefficient appointment scheduling and patient recall processes. To modernize CRM automation, contact center management and advanced scheduling they deployed Lumeon’s Care Pathway Management platform as a combined CRM and scheduling system.

Lumeon implemented rapid booking workflows that auto-suggest the best slots using automated booking rules, bundle multi-appointment packages, and automate templated communications (email, SMS, documents) by patient preference, plus targeted reminders and call-list transfers ahead of due checks. The Lumeon solution cut overall appointment generation time by 47%, enabling contact center staff to handle higher call volumes and deliver more personalized engagement and retention.