Case Study: Chelsea and Westminster Hospital NHS Foundation Trust improves postnatal discharge with Lumeon

Chelsea and Westminster Hospital NHS Foundation Trust reduces postnatal discharge waiting times to under 2 hours with Lumeon

Lumeon worked with Chelsea and Westminster Hospital NHS Foundation Trust to address challenges in its busy postnatal ward. The hospital aimed to improve patient experience and efficiency, as discharge delays, inconsistent information, and manual coordination processes were negatively impacting new mothers and staff.

The solution involved implementing Lumeon's Care Pathway Management platform to create a digital, end-to-end postnatal pathway. This provided real-time visibility of patient progress, automated tasks and communications, and streamlined data entry. As a result, the hospital reduced mean discharge waiting times to under two hours, saved over 1000 staff hours annually, and achieved significant improvements in both patient satisfaction and staff engagement.

Chelsea and Westminster Hospital NHS Foundation Trust