Case Study: Proximus achieves 99% active users and multilingual employee engagement with LumApps

Keeping its promise of the best communication experience for its customers and employees

Proximus, a Belgian telecommunications group with 11,423 employees, needed a multilingual, mobile-first internal communications platform to increase interaction across office and field workers and eliminate duplicated content across Dutch, French and English feeds. To address this, Proximus chose LumApps and launched the fully multilingual collaborative intranet #WAP+ (the LumApps employee experience platform) together with the LumApps for Intune mobile app.

LumApps delivered communities, automatic translation, targeted multi-language publishing, social advocacy and smart inter-linking, resulting in high engagement across the company: 99% active users, 38% contributing users, 436 active communities, 258 publishers, 244 active social advocacy ambassadors and 462 social advocacy posts in 365 days. The LumApps solution unified communications, empowered employees as brand ambassadors, improved knowledge sharing and gave field teams on-the-go access to personalized news and tools.

Proximus

Guillaume Boutin

Chief Executive Officer