Case Study: Village Dermatology reduces no-shows and fills schedules with Luma Health

Village Dermatology reduces no-shows to 0.52% with Luma Health

Village Dermatology, a dermatology practice in Houston, experienced rapid growth and needed a technology partner to help manage the increase in manual tasks, fill their schedules, and handle a high volume of patient referrals. They partnered with Luma Health to implement its patient engagement and practice growth platform.

By using Luma Health's automated solutions for referral outreach, waitlist management, and patient feedback, the practice achieved significant results. Luma helped Village Dermatology increase booked appointments from referrals by 50%, reduce their no-show rate from 2.25% to 0.52%, and get over 36% of waitlisted patients to opt for an earlier appointment. The practice also maintains a Net Promoter Score of 96.99 due to valuable patient feedback facilitated by Luma.

Village Dermatology