Case Study: Tribe 513 fills 95% of waitlist appointments with Luma Health

Tribe 513 fills 95% of waitlist appointments with Luma Health

Tribe 513, a multi-practice healthcare organization, faced a challenge with its previous appointment reminder system that did not integrate well with its EHR. This led to unfilled appointments and required staff to spend excessive time manually managing schedules and patient waitlists. They turned to Luma Health's platform to find a smarter way to communicate with their diverse patient base and fill their schedule more effectively.

By implementing Luma Health's integrated solution, Tribe 513 empowered patients with text-first scheduling, easy cancellation and rebooking, and automated waitlist management. This resulted in a significant reduction in manual work for staff and a dramatic improvement in schedule utilization. The vendor Luma Health helped them achieve a 95% fill rate for waitlist appointments and effectively gain back a full team member's worth of productivity.

Tribe 513