Case Study: Tenafly Pediatrics improves sick visit scheduling and patient satisfaction with Luma Health

Tenafly Pediatrics boosts sick visits by 35% with Luma Health

Tenafly Pediatrics, a primary care practice, faced a significant operational challenge during cold and flu season. Their established walk-in hour for sick visits was consistently overwhelmed, leading to long patient lines and frustration for both families and staff. They partnered with Luma Health to implement a self-scheduling solution to manage this influx and ensure availability for urgent care.

Using Luma's platform, Tenafly enabled patients to self-schedule next-day sick visits online after clinic hours. This solution streamlined operations, drastically reduced phone calls, and allowed doctors to accommodate last-minute appointments without disrupting the schedule. The results were substantial: Tenafly booked 35% more sick visits, generated an estimated $1.8 million in additional revenue, and achieved a Net Promoter Score of 92.82. Luma also helped them improve patient communication with multilingual reminders and significantly increase their positive Google reviews.

Tenafly Pediatrics