Case Study: Sun River Health increases portal adoption and reduces call volume with Luma Health

Sun River Health boosts portal adoption from 8% to 46% with Luma Health

Sun River Health, a large Federally Qualified Health Center (FQHC) in New York, faced challenges with an overwhelmed call center receiving over 7,000 daily calls and low patient portal adoption. They partnered with Luma Health to streamline the patient experience and empower their staff with better communication tools.

By implementing Luma's patient engagement and communication platform, Sun River Health created multiple new channels for patients to connect. The solution integrated seamlessly with their eClinicalWorks EHR, enabling automated campaigns for medication refills, lab results, and preventative care. The results were significant: a dramatic 86% reduction in daily inbound calls and a 38% increase in portal adoption. Luma Health's partnership empowered the customer to reduce call center costs and build stronger patient relationships.

Sun River Health