Case Study: St. Paul Eye Clinic streamlines patient intake with Luma Health

St. Paul Eye Clinic cuts patient intake from 15 minutes to 4 with Luma Health

St. Paul Eye Clinic, a long-established provider in Minnesota and Wisconsin, needed to modernize its manual patient communication workflows. The clinic's challenge was to streamline its intake process for over 10,000 monthly appointments to ensure an easy and enjoyable patient experience. They chose to implement the patient engagement platform from Luma Health.

Using Luma Health's Pre-Visit Intake Forms, Broadcast Messages, and Appointment Reminders, the clinic automated its communications. The solution dramatically reduced the average in-office intake time from 15 minutes to just 4 minutes, saving 11 minutes per patient. Additional results included 82% of patients completing paperwork in advance and nearly half confirming appointments via text, which increased staff efficiency and decreased wait times.

St. Paul Eye Clinic