Case Study: Specialists in General Surgery achieves greater staff efficiency and satisfaction with Luma Health

Specialists in General Surgery saves up to 20 hours per week with Luma Health

The customer, Specialists in General Surgery, faced significant staff burnout due to the immense workload of manually calling patients for appointment reminders and pre-op instructions. To address this challenge, they partnered with vendor Luma Health to implement its automated patient communication and engagement platform.

By using Luma's automated text messaging for reminders and its surgery scheduling tools, the practice saved up to 20 hours of staff time per week. This solution dramatically reduced the team's workload, allowing them to focus on patient care, and served as a tremendous morale booster. Vendor Luma Health successfully helped Specialists in General Surgery refocus care hours and improve overall office efficiency.

Specialists in General Surgery