Case Study: SJ Health achieves better patient access and higher revenue with Luma Health

SJ Health cuts no-shows from 30% to 22% with Luma Health

SJ Health, a healthcare provider serving a patient population primarily on Medi-Cal and at or below the federal poverty line, faced significant challenges with patient access. Their inability to offer self-scheduling led to a high no-show rate, constant phone calls, and integration roadblocks with their Oracle Health EHR. This prevented them from delivering a patient-centered experience. They turned to Luma Health for a solution.

Luma Health implemented its platform with a deep, bi-directional integration into the Oracle Health EHR. This allowed patients to self-schedule and cancel appointments online and via text. The solution dramatically reduced no-shows, saved $50k annually from rescheduled appointments, and generated $500k in additional annual revenue. Luma Health enabled SJ Health to improve the patient experience while achieving significant financial and operational results.

SJ Health