Case Study: Seaview Orthopaedic & Medical Associates improves patient care and frees staff time with Luma Health

Seaview Orthopaedic & Medical Associates frees up hundreds of hours with Luma Health

Seaview Orthopaedic & Medical Associates faced a significant challenge as its staff was overwhelmed by manual tasks like making reminder calls and managing paper forms, which hindered efficiency and patient care. To address this, the practice implemented Luma Health's patient engagement platform, integrated with its eCW EHR system.

The solution from Luma Health automated key processes such as reminders, online forms, and mobile check-in. This freed up hundreds of staff hours, eliminated the need for additional FTEs, and improved both the patient and staff experience. The results included happier staff, a streamlined digital patient experience, and increased revenue capacity as former waiting room space was converted into new physical therapy rooms.

Seaview Orthopaedic & Medical Associates