Case Study: Ryan Health increases patient access and schedule utilization with Luma Health

Ryan Health boosts revenue by $300,000 in six months with Luma Health

Ryan Health, a federally qualified health center in New York, faced the challenge of providing accessible care to its underserved community, where patients often needed immediate appointments outside of standard business hours. To meet this need, they partnered with Luma Health to implement its patient communication and scheduling platform.

Using Luma Health, Ryan Health implemented automated reminders and a 24/7 self-scheduling system. This solution allowed patients to book and change appointments at any time, including after hours. The results included a 73% response rate to Spanish-language reminders, over $300,000 in increased revenue within six months from better schedule utilization, and the ability to reach patients in 35 different languages.

Ryan Health