Case Study: Kelsey-Seybold Clinic expands patient outreach and engagement with Luma Health

Kelsey-Seybold Clinic reaches 200,000+ patients each month with Luma Health

Kelsey-Seybold Clinic, a major healthcare provider in Houston, faced the challenge of scaling its patient communication to provide a more personalized experience. To move beyond standard pay-per-message reminders, they partnered with vendor Luma Health to implement an integrated patient engagement solution.

The solution from Luma Health integrated with the clinic's Epic EHR system. It enabled automated "Meet Your Doctor" welcome calls, customized caller ID, and multilingual care reminders. As a result, Kelsey-Seybold now reaches over 200,000 patients monthly and has seen nearly 60% of patients respond directly to its automated reminders.

Kelsey-Seybold Clinic