Case Study: Houston ENT & Allergy improves patient access and reduces missed appointments with Luma Health

Houston ENT & Allergy reduces abandoned calls by 50% with Luma Health

Houston ENT & Allergy, a specialty clinic, faced challenges with an overwhelming volume of phone calls, leading to constant busy signals, scheduling backlogs, and frustrated staff and patients. They partnered with Luma Health to modernize their patient communication and scheduling processes.

Luma Health implemented its self-scheduling and automated referral messaging solutions, integrated with NextGen. This provided patients with 24/7 access to book appointments and automated personalized communication. The results for Houston ENT & Allergy included a 50% drop in abandoned calls, an additional $1.2 million in revenue from its Smart Waitlist, and $1.8 million saved from prevented no-shows.

Houston ENT & Allergy