Case Study: GPW Health Center improves patient communication and reduces no-shows with Luma Health

GPW Health Center gains $30,000 in 7 months with Luma

GPW Health Center struggled with inefficient patient outreach that relied on manual phone calls and paper mailers. This process led to high no-show rates and reduced patient access to care. To address this, GPW partnered with Luma Health, implementing its patient communication platform integrated with their eClinicalWorks EHR.

Using Luma's automated solution, staff spent less time on manual outreach and patients could easily reschedule appointments via reminders. This resulted in a significant drop in no-show rates from 32% to 22% and a gain of $30,000 in revenue over seven months from filling open appointments. Luma also helped double positive patient reviews and dramatically improved patient satisfaction.

GPW Health Center