Case Study: Gastro Health modernizes patient communication with Luma Health

Gastro Health fills 45% of last-minute openings with Luma Health

Gastro Health, a provider with over 150 locations, faced the challenge of modernizing patient communication, especially for time-sensitive gastroenterology procedures. Their existing EHR-based system was inefficient, leading to excessive back-and-forth for staff and patients. To create a more patient-centered, digital-first experience, they chose the Luma Health platform.

By implementing Luma Health's digital communication and scheduling solution, Gastro Health enabled patients to self-schedule and manage appointments via text, significantly reducing phone calls. The system also automates waitlist management, proactively filling open slots. This approach led to a more modern patient experience and measurable results, with Luma Health helping to fill approximately 45% of last-minute appointment openings.

Gastro Health