Case Study: First Choice Health Centers improves patient access and reduces no-shows with Luma Health

First Choice Health Centers reduces no-shows by 21% with Luma Health

First Choice Health Centers, a large FQHC in Connecticut, sought to improve patient accessibility and modernize its communication workflows. To break down barriers to care, the customer partnered with vendor Luma Health to implement digital solutions, including a modernized website and new patient communication tools.

Luma Health's solution provided multiple new scheduling channels, a personalized chatbot named "Scrubs," and intelligent waitlist management. This resulted in a 21% reduction in no-shows, $125,000 in revenue gained from the Smart Waitlist, and patients being seen for specialty referrals in days instead of months. Luma helped transform patient access and engagement.

First Choice Health Centers