Case Study: DENT Neurologic Institute streamlines patient workflows and boosts efficiency with Luma Health

DENT Neurologic Institute saves 80+ hours a week with Luma Health

DENT Neurologic Institute, a specialty provider, sought to enhance its patient relationship model and streamline its complex communication workflows. Partnering with Luma Health and leveraging its platform integrated with their eClinicalWorks EHR, their challenge was to improve the patient experience and operational efficiency across their many subspecialties.

Luma Health implemented a solution featuring over 40 custom actions to power nuanced workflows, a streamlined digital intake process, and text messaging that bypassed portal log-ins. This resulted in significant measurable impact for DENT, including 6,000 fewer no-show visits in one year, $327,300 in additional revenue in three months, and over 80 hours saved weekly in their call center. Luma also helped DENT save over $50,000 on messaging costs.

DENT Neurologic Institute