Case Study: DENT Neurologic Institute processes 15x more faxes with Luma Health's AI

DENT Neurologic Institute processes 15x more faxes with Luma Health

DENT Neurologic Institute, the largest private outpatient neurology center in the U.S., faced a significant challenge with a daily influx of approximately 1,500 faxes. This manual process was time-consuming, created a growing backlog that delayed patient care and revenue, and led to considerations of hiring more staff. To tackle this issue, they turned to Luma Health and its Fax Transform AI solution.

Using Luma’s AI, faxes are now automatically processed and routed to kick off appropriate workflows like referral management. This solution allowed DENT to process 15 times more faxes daily, clearing the backlog and getting important documents to the right place faster. The results included processing faxes two weeks sooner and a 70% faster fax processing time, which freed up staff to focus on patient interactions instead of manual data entry.

DENT Neurologic Institute