Case Study: Banner Health transforms digital patient care with Luma Health

Banner Health reduces imaging no-shows by 20% with Luma Health

Banner Health sought to transform its digital patient experience to meet the expectations of modern consumers who manage their daily tasks online. The healthcare organization needed a vendor capable of co-designing and rapidly implementing a solution. After evaluating over 100 vendors, Banner Health chose Luma Health and its patient communication platform to power this digital transformation.

Luma Health provided an integrated solution that enabled several key initiatives. These included a "Text the CEO" program for patient feedback, a streamlined digital imaging experience with automated outreach, and a QR code-based system for rapid COVID-19 vaccination check-in. The solution delivered significant results, including a 20% reduction in imaging no-shows. By partnering with Luma Health, Banner Health successfully innovated its digital care journey.

Banner Health