Case Study: Alexander Valley Healthcare increases preventive care access with Luma Health

Alexander Valley Healthcare increases preventive screening scheduling by 30% with Luma Health

Alexander Valley Healthcare (AVH), a Federally Qualified Health Center (FQHC) and the only provider in a 20-mile radius, needed to increase patient access to preventive care and better reach its large Spanish-speaking community. To address this, they implemented the patient communication and engagement platform from Luma Health.

Using Luma Health's mobile-first, multilingual messaging solution, AVH automated outreach for population health, scheduling, and feedback collection. The results were significant: a 30% increase in patients scheduling preventive screenings and a 38% appointment rate among newly attributed patients. Luma Health also helped them reach 15% more Spanish-speaking patients and gather positive feedback from 82% of patients post-appointment.

Alexander Valley Healthcare