Case Study: Lenovo achieves 95% increase in search-driven revenue and 55% relevancy lift with Lucidworks Fusion

Search Is the Universal Language of Lenovo Customers

Lenovo, the world’s largest PC maker with B2C and B2B offerings across 180 markets and 60+ languages, faced the challenge of replacing a sunsetting search engine while indexing roughly 500,000 records every 12 hours and improving relevancy and personalization across diverse products and audiences.

Lenovo migrated site search to Lucidworks Fusion (built on open-source Solr and Spark), using machine learning, business rules, query pipelines and behavior signals to personalize and automate ranking. Within the first full year, search-driven annual revenue rose 95%, relevancy (first-result clicks) improved over 55% in months, and click-through and bounce metrics on support pages markedly improved.

Lenovo

Marc Desormeau

Global Search Lead