Case Study: WEX achieves streamlined network documentation and faster collaboration with Lucidchart

WEX - Customer Case Study

WEX Inc., a global payments and fleet-management company, faced fragmented, inconsistent networks after growth by acquisition. Justin, manager of network engineering, needed to standardize architectures (including Palo Alto firewalls and a move to SD‑LAN), bring contractors up to speed quickly, and coordinate a largely remote team — all of which exposed limitations in their Visio-based process.

The team adopted Lucidchart to create site-specific reference diagrams stored in nested folders, using layers for logical and physical views and custom shape libraries. Real-time collaboration, revision history, and shareable URLs simplified calls, contractor handoffs, and ongoing maintenance, eliminating versioning headaches and improving clarity, efficiency, and overall team productivity.

WEX

Justin

WEX