Case Study: Western Union achieves faster, more collaborative product launches with Lucidchart

Western Union - Customer Case Study

Western Union, a global financial services company, needed clear, shareable process visuals to coordinate complex product launches across multiple countries. When Visio was phased out, go-to-market manager Alberto was forced to switch tools mid-project and quickly find a way to finish and distribute critical launch diagrams.

He moved to Lucidchart, rebuilt diagrams faster than before, and used swimlanes and process shapes to clarify roles and steps for distributed teams. Real-time collaboration and commenting eliminated email back-and-forth, exports simplified approval by senior management, and the new workflow made launches faster, more efficient, and easier to manage.

Western Union

Alberto Calva

Market Manager