Case Study: Warby Parker achieves rapid, scalable collaboration and diagramming with Lucidchart

Warby Parker - Customer Case Study

Warby Parker, the direct-to-consumer eyewear brand known for its one-for-one giving model, grew rapidly from a small startup to a 150+ employee company with a technology team over 30 people and website traffic rising 30–40% month over month. To maintain customer experience during this scale-up, the engineering team needed an affordable, Mac- and Confluence-compatible diagramming tool that could keep pace with their growing projects and infrastructure needs.

Lucidchart provided an integrated, cost-effective solution with real-time collaboration, extensive stencil libraries, and Confluence/JIRA plugins, replacing clumsy Visio/OmniGraffle workflows. The team now uses Lucidchart for org charts, system architecture, swimlane process maps and cross-functional project visibility, centralizing documents, eliminating versioning headaches, and improving communication between technical and non-technical stakeholders to support faster, more coordinated growth.

Warby Parker

Ali Khan

Director, Technology Operations