Case Study: Veolia achieves global process clarity and faster collaboration with Lucidchart

Veolia - Customer Case Study

Veolia, a global leader in water, waste, and energy management with about 171,000 employees, needed a way to coordinate thousands of operational processes across dispersed teams. Many procedures were undocumented, buried in lengthy text, or stored locally in multiple versions, and Veolia’s Secure Any Time Any Where Any Device (SATAWAD) initiative required a cloud-based diagramming tool that supported secure, mobile, and easily shareable documentation.

Veolia selected Lucidchart, a cloud-native, platform-agnostic visual workspace that enables zero‑training diagram creation, real-time collaboration, data linking, embedding in wikis, and integrations with Google apps. The platform became Veolia’s single source of truth: teams now create and share diagrams daily, collaborate live across locations, speed information exchange by about 10%, simplify onboarding, and maintain always-up-to-date process documentation—leading the CIO’s office to recommend Lucidchart across the organization.

Veolia

Alexandru Neatu

Business Analyst