Case Study: Uber achieves faster stakeholder buy-in and streamlined planning with Lucidchart

Uber - Customer Case Study

Uber product manager Rahul Amin used to struggle to explain and roll out complex fintech planning and budgeting tools to a global, cross-functional audience — nearly 300 city general managers plus hundreds more corporate users — because the underlying technology and financial models were technical and hard to communicate. His challenge was getting clear stakeholder buy-in, aligning engineers and designers, and ensuring smooth handoffs so the tools could be deployed consistently across the organization.

Rahul adopted Lucidchart to document ideas with mind maps, convert them into process-flow and UX diagrams, and collaborate in real time; he stores diagrams in shared folders and in Confluence/Jira and exports polished visuals for executive presentations. The result: faster, clearer stakeholder approval, more efficient handoffs between teams, consistently professional diagrams that save time, and smoother global rollouts of Uber’s planning tools.

Uber

Rahul Amin

Product Manager