Case Study: Symplexity achieves clear, scalable network and security documentation with Lucidchart

Symplexity demonstrates the versatility of Lucidchart as they provide documentation for internal employees and clients

Symplexity is a managed security and IT services provider that operates a regional in‑house Security Operations Center and supports clients across finance, healthcare, and manufacturing. Because their work involves monitoring massive numbers of security events and explaining complex networks and application architectures to both technical and nontechnical audiences, they needed a simple, consistent way to document infrastructure, workflows, and troubleshooting procedures for clients and internal teams.

Using Lucidchart, Symplexity creates clean, hyperlinked network diagrams, application flow visuals, floor plans, and deployment documentation—sometimes even overlaying designs on Google Maps for remote planning. The tool sped diagram creation versus Visio, improved client and executive understanding, centralized troubleshooting knowledge, and became mission‑critical as the team scaled, with staff reporting that the detailed visuals directly helped them resolve issues faster.

Symplexity

T.J. Patterson

Network Engineer