Case Study: Smart Pension achieves 50% faster process creation and improved cross-team collaboration with Lucidchart

Smart Pension - Customer Case Study

Smart Pension, a leading UK workplace pension provider, needed a fast, visual way to create and implement governance, risk and control processes and to communicate complex workflows across teams and stakeholders. Governance and product leads required a collaborative platform that would let them map thought processes, allocate responsibilities, and keep the product pipeline moving efficiently.

By adopting Lucidchart, the team uses templates, data import and integrations with Atlassian, Slack and Google Drive to build diagrams and flowcharts collaboratively. This approach halved the time spent documenting processes, improved cross-team communication, streamlined product delivery, and became part of the daily workflow across operations, engineering and program delivery.

Smart Pension

Sinead Kilkenny

Governance Specialist