Case Study: PropelFwd achieves clearer, cost-saving government process maps with Lucidchart

PropelFwd - Customer Case Study

PropelFwd is a small Jersey-based consultancy founded by retired police sergeant Paul Byrne that helps public and private organizations streamline processes. Faced with the complex, interconnected nature of the island’s criminal justice system, Paul needed a way to map multiple stakeholders, services and IT systems clearly, reveal inefficiencies, and win buy‑in from government leaders and practitioners.

Using Lucidchart, Paul created bold, interactive visuals—color‑coded clusters, icons and a 33‑layer hotspot system—that let viewers toggle connections and expose overlaps between systems. The maps quickly highlighted cost‑ and time‑saving opportunities, prompted government review of IT consolidation, impressed senior stakeholders (and even Microsoft execs), won new commissions, and helped PropelFwd build trust with clients while accelerating decision‑making.

PropelFwd

Paul Byrne

Founder