Case Study: Mozilla achieves streamlined user flows and improved remote collaboration with Lucidchart

Mozilla - Customer Case Study

Mozilla, the open-source company behind Firefox, needed a way for product managers, UX designers, and developers to collaborate across time zones and reduce confusion around complex application states. Remote teams in New York, Toronto, and Taipei struggled to communicate user flows, avoid duplicative design artifacts, and align on work before committing to high-fidelity mockups.

Using Lucidchart’s cloud-based diagrams, teams build and share comprehensive user flows, create low-fidelity mockups in-context, and link diagrams to high-fidelity assets in Dropbox so everyone accesses the latest designs. The result: faster alignment, fewer duplicate artifacts, clearer handoffs to developers, easier onboarding, and more efficient iteration on features like Firefox Sync and TestPilot.

Mozilla

John Gruen

UX Designers