Case Study: Michael Handy achieves 50-hour time savings per project with Lucidchart

Michael Handy - Customer Case Study

Michael Handy, a senior business analyst now at Actian, faced a major scaling challenge: his previous company was growing 1,000% while headcount grew only about 10%, leaving teams struggling with slow, disjointed whiteboarding and Visio workflows. This lack of real-time collaboration, reusable templates, and consistent, on-brand visuals made projects take far longer and made it harder for customer-facing teams to retain details and deliver fast, reliable outcomes.

Michael championed Lucidchart as the solution, initially buying a license himself and then rolling it out enterprise-wide. Using real-time collaborative diagrams, a growing template gallery and custom icons, the team cut roughly 50 hours per project, onboarded consultants in about 20 minutes, and improved delivery and customer satisfaction—NPS rose from 70 to 98 and on-time delivery reached 97%—while spreading visual collaboration across technical and nontechnical teams.

Michael Handy

Michael Handy

Chief Information Officer