Case Study: Bird (formerly MessageBird) achieves streamlined cross-team collaboration and faster onboarding with Lucidchart

MessageBird - Customer Case Study

MessageBird is a medium-sized B2B cloud communications platform (serving 15,000+ customers) that provides SMS, Voice, Chat and RCS APIs to help businesses communicate globally. To operate smoothly across engineering, product, sales and operations, the company needed streamlined communication, consistent documentation and faster onboarding.

MessageBird adopted Lucidchart company-wide to create org charts, process maps, customer journeys and product-development flows, with real-time collaboration and shared, reusable diagrams. The result was clearer cross-team communication, faster onboarding for new hires, consistently high-quality visuals, and improved efficiency across the organization.

Bird (formerly MessageBird)