Case Study: makepositive achieves streamlined implementations and better customer experiences with Lucidchart

makepositive - Customer Case Study

makepositive is a multi-award-winning Platinum Salesforce consulting partner specializing cross‑cloud implementations with more than 1,000 successful project deliveries. Their challenge was communicating complex, cross‑system solutions and implementation plans clearly and consistently across sales, delivery, implementation, and managed‑services teams — often distributed globally — to reduce misunderstandings, rework, and long onboarding times.

By adopting Lucidchart, makepositive creates reusable solution diagrams, team org charts, implementation roadmaps, process swimlanes, and ERDs (via Salesforce schema import) that are stored in Confluence and edited in real time. The visuals improved pre‑sales proposals, aligned stakeholders on scope and timelines, smoothed handoffs between teams, cut rework, and accelerated new‑employee onboarding, delivering a more efficient, transparent customer experience.

makepositive

Eduardo Rotenberg

Head of Solutions Engineering