Case Study: LivePerson achieves streamlined engineering collaboration and reduced rework with Lucidchart

LivePerson - Customer Case Study

LivePerson, a conversational AI company serving 18,000 customers, faced widespread technical complexity—from cross‑platform mobile development and legacy codebases to a company‑wide public cloud transformation and customer integrations. Teams needed a common, visual language to document code and architecture, reduce costly rework, map AWS networks for security/compliance, and communicate designs clearly to stakeholders and customers across time zones and languages.

Lucidchart provided a flexible visual workspace—UML, sequence, C4, AWS, and ER diagrams with Confluence and Google Slides integrations—that engineering, DevOps, and solutions architects used to design, share, and iterate designs. As a result LivePerson gained faster understanding of complex systems, fewer implementation reworks, clear AWS diagrams that reassured customers, and improved cross‑team and global collaboration that streamlined product development and cloud migration.

LivePerson

Aerin Deluca

Senior Android Engineer