Case Study: Jitterbit achieves clearer API designs and faster client collaboration with Lucidchart

Jitterbit - Customer Case Study

Jitterbit is a small SaaS company that builds custom APIs to integrate SaaS, on‑premises, and cloud applications for clients worldwide. Because API designs are complex and teams and customers are distributed, Jitterbit struggled to communicate technical plans, avoid costly misunderstandings, and move from lengthy text documents to a fast, shared design process.

By adopting Lucidchart for visual diagramming and real‑time collaboration, Jitterbit maps integration logic, co‑edits plans with clients, and links diagrams to internal wikis for easy handoffs. The result: faster, clearer designs (recovering roughly 8–12 hours per architect), shorter meetings (often under 30 minutes), about 50% more meeting efficiency, fewer errors, and smoother delivery of API solutions.

Jitterbit

David Barker

Integration Architect