Case Study: Flybuys achieves faster, clearer collaboration and a single source of truth with Lucidchart

Flybuys Australia Limited uses Lucidchart to share ideas, gather feedback and create and maintain a single source of truth

Flybuys, Australia’s largest loyalty program with more than 8 million members and partnerships across 23 major brands, needed a better way to communicate complex solution architectures and collaborate with internal and external teams—particularly in a remote work environment and during a two‑year migration after separating from Coles. Enterprise architects needed clear, reusable visuals to explain high‑level strategy to stakeholders, drill into technical details for implementers, and scale repeatable processes across multiple domains and quarterly initiatives.

Flybuys rolled out Lucidchart companywide to build layered diagrams (conceptual, logical, and detailed), collaborate in real time across operating systems, and share designs with vendors. Integrating Lucidchart with Confluence created a central source of truth for all architecture documentation. The result: faster alignment and decision‑making, smoother implementation (teams estimate visuals cut effort dramatically), a successful migration to Flybuys’ own infrastructure, and an enduring, accessible repository of design knowledge.

Flybuys

Leo Ramsamy

Flybuys