Case Study: Dialpad achieves real-time collaboration and faster feature development with Lucidchart

Dialpad - Customer Case Study

Dialpad, a cloud communications company behind products like Dialpad and UberConference, needed a better way to document and communicate complex product flows across engineering, product, and operations. Until recently they relied on Visio and long written specs, which couldn’t support real-time collaboration or cloud integration—problems that became acute when the CEO moved to a Mac and the team wanted a more connected, visual way to align stakeholders.

By switching to Lucidchart, Dialpad gained a cloud-based diagramming tool that integrates with G Suite and Google Drive and supports real-time editing, commenting, and presenting. The result: faster, clearer collaboration across teams, broader adoption across sales, engineering, product, and HR, and more efficient feature development—allowing Dialpad to replace lengthy documents with shared visual workflows and accelerate product delivery.

Dialpad

Craig Walker

Chief Executive Officer