Case Study: Delta Air Lines achieves major cost savings and improved warehouse efficiency with Lucidchart

Delta Airlines - Customer Case Study

Delta Air Lines’ Minneapolis maintenance hub faced chaotic materials processes when process engineer Steve Groff arrived—millions of dollars in parts with roughly 20% unfindable because older procedures had fallen by the wayside. Tasked with enforcing processes and managing a warehouse relocation, Groff needed a clear, collaborative way to restore accountability and efficiency.

He used Lucidchart to map workflows, capture real-time feedback in meetings, and post flowcharts in the warehouse so staff could make consistent decisions without constant supervision. The result: improved inventory accuracy and productivity, faster adoption of new procedures, stronger team buy-in, and savings in the hundreds of thousands of dollars.

Delta Airlines

Steve Groff

Engineer