Case Study: Ciklum achieves clearer cross-team communication and faster delivery with Lucidchart

Ciklum - Customer Case Study

Ciklum, a global digital solutions company with 3,500+ developers, needed a better way for business analyst Eduard Voloshyn to communicate complex processes to both technical teams and non‑technical stakeholders. He started with long narrative use cases in Google Docs and Confluence, but those documents caused delays, miscommunication, and slow diagramming when using tools like Visio.

By switching to Lucidchart, Eduard creates polished UML/BPMN visuals with layers, data linking, ERD import and conditional formatting, and presents them interactively in workshops. The result: diagrams built in minutes instead of days, faster stakeholder approvals, fewer misunderstandings between business and engineering, always up‑to‑date shared documentation, and clearer user‑story mapping for sprint planning.

Ciklum

Eduard Voloshyn

Ciklum